What Our Customers Say
Take a look at what some have to say about their orders -
I have been a customer of The Earth since 1995, and order regularly from them, about once a month. In all of the orders I have placed, I cannot recall ever (ever!) experiencing any major problems with an order. This one was no exception. My guess is that if there ever were a problem, I would only have to e-mail them or phone, and they would promptly and satisfactorily resolve it!
Their store remains for me the best place to go for reliable, inexpensive, competent, and above all trustworthy service, and of course for great vintage and contemporary toys at competitive prices.
I actually forgot to submit this feedback, because the order that I had just placed had already arrived at the house in record time.
As always, it is a pleasure to do business with The Earth, and I look forward to placing another order using their very user-friendly web site, in the near future.
Best, as always, and with thanks!
3 days ago I placed an order for some collecting supplies. To my surprise all of my items arrived yesterday, less than 48 hours after I placed my order. The Earth is a top notch collecting site. Keep up the good work!
-Seth
This is a great source for toy collectibles. The prices are good, you never know what you're going to find -- and the staff is the best. They're quick to respond to questions, changes in order and shipping requests!
-Shelly, USA
Altogether, I've made three consecutive purchases with the Toy Mall and one was not processed correctly. I contacted customer service and promptly received a response and resolution. The folks at Toy Mall care about their customers and are dedicated to the positive, shopping experience.
I recommend the Toy Mall to all collectors for their shopping needs. if you're looking for hassle-free shopping and nice selection of items. This is were you need to look.....
A+++++
I've just made my first purchase from the earthtoymall and would recommend them to others without qualification.
The toys I bought were reasonably priced and accurately described, and arrived carefully labelled and packed with styrofoam. (This is especially important to me as I live in Australia.)
The staff were uncommonly responsive and helpful; and you get the sense that they understand the true value and delight which customers ascribe to vintage toys.
I shall certainly be shopping here again.
-Matthew, Australia
To the guys who packed my latest shipment, I just want to say thanks for the excellent packing job you guys do. The shipment you just sent me sat for who knows how many hours in the rain and ice storm we had here in Vermont yesterday and when I saw the package sitting on my front step, I figured that it would have ruined the shipment. I was quite happy when I opened the package and saw the contents were also packed within a plastic bag, saving the contents from the extreme weather. Again, Thanks for the professional job you guys have done since I found your site.
-Keith C. Kertz
I have ordered from you a couple of times, and every single time I am amazed as to how nice the figures are...I have not been able to find nicer figures anywhere else on the net, nor on ebay from private sellers (they are always worse than they say they are). I was originally reluctant to order because of the low-quality pictures of the figures, but the actual goods always blow me away with their quality. Service is of course top notch!
-Bent, New Mexico
I recently purchased a Vintage Strawberry Shortcake doll from The Earth Collectible Toy Mall in the USA. I was emailed within a day of purchasing the doll with the shipping options - four of them. Once I made my choice and paid the account the doll was posted straight away. I received her within 5 days and she was packed very well. She was in good condition and I am very pleased with the prompt and friendly service. I will use this company again definately!
-Kate, Australia
I...have yet to find a better place that can match the quality of items and service that The Earth Collectible Toy Mall provides all of its customers. I dont think I will either if they keep up the standard they have set themselves. I have made many orders now and have been pleased every time, the service is outstanding; very well packaged and very fast shipping (times less than 4 days and I live in the U.K.). I have purchased from the states once before (I wont mention any names) but the service was pretty poor. All I can say is these guys and gals are THE BEST! Keep up the good work! The Earth Collectible Toy Mall is Highly Reccomended in my opinion, buy from them with confidence.
-Paul, United Kingdom
As an American living abroad, I find The Earth's handling of my order very efficient and effective...Ive dealt with a couple of other companies who claim to be able to handle international orders, and have found so far that only at The Earth does this promise hold up. The Earth continues to be a no-nonsense, one-stop shop for my vintage Star wars toys purchases, and I am always grateful for their efficiency and kindness.
-Tim, United Kingdom
I have received 3 orders already,and all have been fulfilled to the highest standard possible.By far the best star wars website bar none. Simply the best a must for real star wars fans. The staff are very helpful and quick to respond to e-mails. Visit now!
-Patrick, MA
This is a fantastic site with a wonderful selection of hard to find Star Wars figures. Their prices are some of the best Ive seen on the Internet, and they respond quickly to any inquiries.
-Nancy, Canada
When I needed some cases for some Star Wars figures, I emailed for information...my question was answered very quickly and specifically and so I placed the order. Delivery was prompt and very well packed and the cases were exactly what I needed. Thanks!
-Michael, MI
Merchandise was received within 2 days of ordering. Boxing and packing was excellent. Product was as advertised and met my expectations. Excellent experience.
-Daniel, IL
The Earth is by far my favorite vintage Star Wars store. I normally only buy from other collectors due to dealers high prices and lack of customer service, but I have to make an exception for The Earth. They are the best of the best. Lowest prices around and the best staff out there. I really have nothing bad to say at all.
-Matt, KY
I recently bought some Acrylic Round Cases and Action Figure Stands from The Earth Collectible Toy Mall and they are so awesome. When I e-mailed the store with questions and to see if the cases and stands were available I received an e-mail back telling me that the everything was in stock. The customer service was awesome and they answered all of my questions. They were very helpful and responded quickly. After I bought my items I received a receipt in my e-mail confirming my order. I am very satisfied with their service and products.
-Robert, CT
I am very happy with my purchase. I received my item the very next day and I only did standard shipping. The care bear I ordered which was mint in package looked better in person than on the website. I have saved this website in my favorites. You can bet Ill be back to order again!
-Diana, OH
The Earth is extremely knowledgeable & friendly. They are willing to go the extra mile and spend the extra time to insure that the customer is happy. They are the absolute last word on any toy collectible. They really know their toys!
-Donna, FL
I do business with the earth since 1994 for vintage star wars action figures and i always had a very good service. I hope to continue the same way with for years to come!
-Jose, Canada
I bought a selection of vintage toys at The Earth Collectible Toy Mall. I wanted to check the quality of the pieces offered, so I called them. The person I spoke with was extremely helpful, opening the packages and giving me a very detailed description of the contents. I ordered 4 items, which arrived in just a couple of days. All were exactly as described or even better. The prices were very reasonable. I will most definitely shop here again.
-Judy, NY
All items from both of my shipments from The Earth Toy Mall came with an extremely good shipping job. Prior experiences with **** Toys left me extremely unsatisfied, as the packaging destroyed my items. The Earth did a great job securing each and every item in my shipment, and were always in contact w/ me throughout my purchases. Highly Recommended seller.
-Nate, CA
